Inspiring Mat & Reformer Pilates Classes at Pilates Loving

These Terms & Conditions apply to all classes, services, and bookings at the studio. By booking, attending, or participating in any class, clients confirm that they have read, understood, and agree to be bound by these Terms & Conditions.

Payment

Reformer Classes must be paid in full in advance to secure a booking, either online or in cash, unless otherwise agreed by the studio.

Block Mat Classes must be paid in advance at the start of the month or on the day of the first scheduled session.

Single Session (Pay-As-You-Go) classes may be paid in cash on the day of the class or via bank transfer.

All payments are non-refundable and non-transferable except as expressly set out in these Terms & Conditions.

Cancellation & Refund Policy

Single Classes

Cancellations made within 24 hours of the scheduled class start time will be charged up to full payment.

Cancellations made more than 24 hours in advance will not be charged.

This policy ensures fair access to limited class spaces and allows for effective scheduling.

Block Bookings (Discounted)

Block bookings purchased at a discounted rate are non-refundable.

If a class within a block booking is cancelled with at least 24 hours’ notice, the studio may, at its discretion, offer an alternative class within the same week, subject to availability.

Where a Reformer class is unavailable as an alternative, a Mat class may be offered, or the client may select one mat online video for the affected week.

Cancellations made within 24 hours, late cancellations, or missed classes within a block booking cannot be rescheduled, refunded, or credited.

Block bookings will include an annual two-week holiday credit per calendar year. This credit may be taken at any time during the year and will not affect your priority booking for the following month.

Block bookings cannot roll over into the following month.

No-Shows

Classes missed without prior notice are non-refundable, non-transferable, and will be charged up to full payment.

Exceptional Circumstances

Any exception to the above cancellation and refund policies due to a client’s inability to attend will be at the sole discretion of the studio.

No refund, credit, rescheduling, or alternative session is implied or guaranteed, and any exception granted does not establish a precedent for future bookings.

Health & Safety

All clients must complete a PAR-Q Medical Questionnaire prior to attending their first class:

Complete PAR-Q Form

https://forms.gle/fwWGffe9RjqDAtLV7

Clients must disclose any injuries, medical conditions, pregnancy, or other relevant health information prior to participation.

Participation is undertaken at the client’s own risk, and clients are responsible for exercising within their own physical limits.

Studio Etiquette & Safety

Grip socks are required for all Reformer sessions.

Clients must wear appropriate athletic/comfortable clothing. Jeans, buttons, and zippered clothing are not permitted on reformers.

Long hair must be secured for safety and hygiene purposes on reformer.

Clients are expected to arrive at least 5 minutes before the scheduled class start time. Late arrivals may be refused entry to avoid disruption or injury.

Personal Belongings

Clients are responsible for their personal belongings.

The studio accepts no liability for loss, theft, or damage to personal items brought onto the premises.

Photography & Social Media

Photographs or videos may be taken during classes for promotional purposes.

Clients who do not wish to appear in promotional material must inform the instructor prior to the start of class.

Liability

Clients confirm that they are physically fit to participate and accept full responsibility for their own health and wellbeing during classes.

To the fullest extent permitted by law, the studio and instructors accept no liability for injury, loss, or damage sustained during participation, except where such liability cannot be excluded by law.

Studio Changes

The studio reserves the right to make reasonable changes to class schedules, instructors, pricing, and policies where necessary.

Clients will be notified of changes in advance where reasonably possible.